Medicine Supply Chain Management | Sciensus Rare

Bespoke Supply Chain

We offer a fully managed service that’s designed to meet the specific challenges of launching and supplying orphan drugs for rare and ultra rare diseases to patients in Europe and beyond. These solutions are tried and tested, GMP and GDP compliant, and as bespoke as your needs.

Whether it’s to support a clinical trial, an early access programme or commercialisation distribution, we have the capabilities to provide as much or as little operational support as you need.

Supporting you at every stage

Once a drug has been manufactured our dedicated teams can proactively manage all of your stock movements, taking control of the entire supply process across warehousing, customer communications, delivery and cash collection. With transparent reporting at each stage, you will have visibility without the need for active engagement in the process. Any potential issues are quickly identified by our teams, so customer service is never compromised.

Shipping
Shipping
We offer a full range of shipping solutions that are as varied as the drugs we work with and the countries we work in. Our well proven delivery network provides validated lanes for European & Global distribution and most European sites can be reached within 24–48 hours from our partner site in the Netherlands. We can also provide an urgent service where necessary.
- Packaging solutions (ambient to frozen)
- Temperature monitors & GPS tracking
- Proactive delivery and carrier management
- Appropriate transport routes used
- Service management to SLAs (level and speed)
- Personalised tracking from order to delivery point
- Delivery impacts or changes proactively communicated to the receiver
- Proof of delivery management
Warehousing
Warehousing
We offer a full range of shipping solutions that are as varied as the drugs we work with and the countries we work in. Our well proven delivery network provides validated lanes for European & Global distribution and most European sites can be reached within 24–48 hours from our partner site in the Netherlands. We can also provide an urgent service where necessary.
- Onsite RP at warehouse in Netherlands
- Full cold chain solutions
- All legal & legislative requirements covered
- EDI driven transfer of information and order receipt
- Full KPI management
- Partnership approach for continuous improvement
- Inventory Control
- Forecasting collaboration
Order to cash
Order to cash
We can provide a fully managed multilingual service from receipt of order to cash collection. We will provide a named contact in our finance team to ensure a fast response to any queries raised by customers or by you regarding the resolution of any commercial or financial queries including credit control, invoicing and payments.
- Fully managed multi-lingual credit control and cash collection service
- Debt management
- Fast query response for commercial or financial queries including credit control, invoicing and payments
- Bond management
Regulatory documentation management
Regulatory documentation management
We can support you with all country-specific regulatory documentation to ensure your brand credibility and compliance in whichever territory you’re operating in. We also have extensive experience of managing tender processes to supply the drugs in countries where tendering is compulsory. This reduces the burden on your legal team, while still giving you overall control of the contracts. We can also support you with reimbursement processes in markets where relevant.
- Quality management system
- Document management system
- SOPs tailored to bespoke solution
- Regulatory compliance (electronic ordering)
- EU falsified medicines directive compliant
- Customs documentation
- Pharmacovigilance
Multilingual customer service team
Multilingual customer service team
Our Customer Service Team will support the medical professionals in hospitals and pharmacies through the complete process from order to receipt of products. Currently the team manage around 1,100 orders from wholesalers, pharmacies and hospitals each month, and they will provide a response to all queries on the same day.
- Full control centre for receiver communication
- Raise, manage and place orders
- Query resolution
- Returns management
- Recall management
- Logistics communication
Country-specific tenders, licensing and reimbursement
Country-specific tenders, licensing and reimbursement
We have extensive experience of managing tender processes to supply the drugs in countries where tendering is compulsory. This reduces the burden on your legal team, while still giving you overall control of the contracts. We can also support you with reimbursement processes in markets where relevant.
Special goods communication delivery service
Special goods communication delivery service
We provide personalised tracking from the order to the delivery point to ensure on-time delivery. Any changes to the planned delivery time are communicated to the hospital or pharmacy, maintaining a high level of service and protecting your professional credibility.

Providing a fully EMA GDP compliant operation

Country specific regulatory compliance & documentation
Country specific hospital tenders managed end to end
Multilingual customer liaison team
Pre wholesale and wholesale warehousing
Fully managed pick, pack and despatch with customs documentation
International cold chain delivery network 24-96 hours
Special goods communication delivery service tracking and tracing through to delivery
Full order to cash service

“We have 16 distribution centres and 170 refrigerated trucks, and in the last year we’ve taken 1.1 million orders, made 1.2 million deliveries, across 48,000 delivery routes to 25 countries around the world.”

Get in touch